Customs Clearance
Your international shipment is being processed by customs.
What it means
'Customs Clearance' means your international package has entered the destination country and is being reviewed by the local customs authority for duties, taxes, or import checks.
Typical duration
A few hours to several days, depending on the country and contents.
What to do
- Watch for a customs email requesting information, payment, or ID.
- Pay any duties or import taxes as soon as possible.
- Contact the courier if the status doesn't change after 7 days.
Other shipment statuses
Customs Clearance FAQ
- Why is my package stuck in customs?
- Customs may need additional paperwork, payment of duties, or inspection of contents before releasing the shipment.
- Do I have to pay to release my package?
- Sometimes — many international shipments require the recipient to pay import duties or VAT before release.