What causes a shipment exception?

Common causes are failed delivery attempts, address issues, customs holds, weather, and damaged labels.

Will my package still be delivered after an exception?

Yes, in most cases the courier resolves the issue and continues delivery within a few business days.

Exception

There is a delivery issue that requires attention.

What it means

An 'Exception' status indicates that something unexpected happened — for example a failed delivery attempt, an incorrect address, weather delay, damage, or a customs issue.

Typical duration

Usually resolved within 1–5 business days.

What to do

Open the tracking page to read the exception reason.
Update the delivery address or arrange a pickup if requested.
Contact the courier or sender if the exception persists more than 3 days.

Track a shipment now

Other shipment statuses

In Transit
Out for Delivery
Delivered
Pending
Customs Clearance

Exception FAQ

What causes a shipment exception?: Common causes are failed delivery attempts, address issues, customs holds, weather, and damaged labels.
Will my package still be delivered after an exception?: Yes, in most cases the courier resolves the issue and continues delivery within a few business days.